Report A Bug
Tell us the level, what happened, and expected result.
Technical Support
Jelly Drop Lab Support
Need help? Use this page for bug reports, ad issues, or gameplay assistance.
Last updated: June 29, 2026
Gameplay Help
For level block/stuck issues, include the level number and attempt details.
Ads Help
Include timestamp and level for "No ads", repeated popups, or missing reward credits.
Privacy
Privacy policy is available from the main page.
Contact Support
Open a request here: Open Support Request
Or email support at velvet_rogue_5@proton.me.
What To Include
App version, iOS version, device model, level, ad placement (if any), and screenshots/video if possible.
Common Issues
If a level is blocked, try undoing the last move or restarting.
If an ad reward is not granted, retry and then submit a report with timestamp and level.