Report A Bug
Tell us what happened, which level you were playing, and what you expected to happen.
Technical Support
Sandpals Support
Need help with a level, found a bug, or want to share feedback? This page collects the support information for Sandpals.
Last updated: July 6, 2026
Support URL
Use this page for App Store technical support and player help.
Gameplay Help
Restarting a level, undoing a move, or using an available helper can help when a board feels stuck.
Privacy
Read the privacy policy to understand how local saves, analytics, attribution, and ads are used.
Contact Support
For technical support, bug reports, or product feedback, open a request through the Sandpals support tracker:
If you prefer not to use GitHub, you can also contact the developer through the support contact listed on the App Store product page.
What To Include
Please include your app version, device model, iOS version, level number, and a short description of the issue. Screenshots or screen recordings are helpful when a visual effect, level state, or crash is involved.
Common Questions
If a level seems blocked, try undoing the last move, restarting the level, or using an available helper such as an extra tube. If the issue repeats on the same level, report the level number so we can review the puzzle setup.
If sound is missing, check the in-game sound toggle, the device mute switch, and the device volume.
Privacy Policy
Sandpals uses local saves, Firebase analytics and diagnostics, attribution SDKs, and in-app advertising services to support and improve gameplay quality. Read the full privacy policy here: Sandpals Privacy Policy.